客户支持
如需任何协助，请随时联系Sinokap团队，我们始终致力于为您提供高效、专业的支持。
感谢您与我们联系！
- consulting@sinokap.com
- 400-608-5168
- 延安中路1228号静安嘉里中心3座22楼
- 周一至周五, 9:00am - 6:00pm
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Sinokap provides managed IT Service packages and Professional & Proactive IT Support Services ranging from 24/7 monitoring of servers and infrastructure services in the offices, cloud computing to secure off-site data storage, IT Consulting Services, Help Desk Support, monthly PC Maintenance, and so on. Sinokap offers cost-efficient but professional IT support services and technology management for your business. Sinokap provides the most understandable and detailed IT training videos for your employees regularly. Our IT strategy allows you can work efficiently in both offices and remote workplaces with a stable connection to your computer work. It saves not only your time in solving IT challenges, but also your costs in the long run.
The Infrastructure Service includes the Traditional Model, Cloud Model, and Mixed Model. The Traditional Mode means the customer will build the IT facility in the company. The Cloud model means the customer will host the servers in the cloud. But there is still a basic requirement in the local office physical cabling and Wi-Fi Access. The employee needs access to the internet for business work. The Network Performance is based on the physical cabling and network design. Sinokap provides effective and professional cabling services for our customers.
Sinokap Managed IT Service aims to make our clients focus on their Core Business. We have experiences providing Managed IT Services for clients across all industries with either partial or full outsourcing depending on the level of responsibility a client wants us to take on in China with 24/7/365 Availability.
Sinokap delivers custom-tailored IT consultancy services for your business requirement. Sinokap can help you lead your organization forward with highly effective IT strategies and implement innovative solutions with our IT consultancy services.
Sinokap provides Cloud Computing Services that are available via a remote cloud computing server instead of an on-site server. Our customers can choose any third-party Cloud Platform, such as Amazon Cloud, Azure Cloud, Google Cloud, and Aliyun Cloud as the Cloud platform.
The Server is the core of any company's IT System. Sinokap's maintenance scope for the server includes Hardware Maintenance, Operating System, and Software Maintenance. During the Server Maintenance process, professional IT engineers from Sinokap will monitor and send the report timely for any incident of hardware error to avoid data loss issues happening and impacting the company’s business.
A good performance on PC Maintenance will make time-saving for employees in daily work. Sinokap will make the custom-IT-check-list for your company. Our Engineer will check it on service day or through remote support. Of course, Sinokap also made the video for you to understand how to make a Self-Optimizing System when you work at home.
Sinokap has experience in data recovery, for users' Hard Disks, RAID arrays, SD cards, Mobile Phones, and Server Data recovery. "Data Erase" is another service we provide. According to ISO27001, Sinokap has performed a standard data erase process for our customers before disposing of computers and other digital materials which store data. Sinokap ensures that the company's information will not be leaked.
Sinokap got professional experience in managing a qualified Call Center Team for your business. We successfully managed 2,500+ end users and completed the strict KPI assessment indicators of customers every month. For example, Sinokap analyzes the Peak Hour / Call Abandonment Rate in detail every month to facilitate the adjustment of the team's work scope and provides KDB documentation and IT Training videos so that the call center team can meet the KPIs for business requirements.
Wi-Fi Site Survey Services is especially aimed at customers in special environments, such as factories, workshops, etc. Because wireless coverage will be affected by many factors, such as temperature, noisy sound, large mechanical equipment, etc. Sinokap will use professional software to conduct a rigorous survey on-site and report in detail to help customer to finalize the best location for APs.
Customized solutions can be more efficient and flexible for your needs. Sinokap will customize applications according to your company’s requirements and provide long-term maintenance services. Successful cases include IT Ticket Systems, Office Automation Systems (OA), Contract Management Systems, Margin Calculation Systems, etc.
Don’t worry. Free up your workload.
Let us to handle your IT needs, so you can concentrate on your role.
如需任何协助，请随时联系Sinokap团队，我们始终致力于为您提供高效、专业的支持。
感谢您与我们联系！